At the end of April 2021 we received notice that CLV Group was Taking Over the building. They became our current landlord on April 29, 2021.
CLV Group is an Ottawa based property management company sharing a home office address with Interrent REIT and a wholly owned Construction company. This relationship explains the mass renovations that are being done. When these guys move in you get the whole package.
It is important to note that as a Real Estate Investment Trust (REIT), these guys aren't actually a "landlord" in the traditional sense. For them this is a real estate investment. Their concern is with the building, not the tenants or the community that usually exists in a building like "The 165". The goal here is to get their investors as much money out of the property as they can. The rental income is a secondary stream. So they tend to favour their investors over their tenants.
According to their 2020-2021 Financial Statement these guys aren't skipping any meals, the way some of their tenants do. In fact, this is a very lucrative REIT.
As soon as CLV took over the building, the building office was abandoned and building management was moved to a new office at 614 Lake Street, on the other side of town that is only open 4 hours per week. Of course this also means there is no longer an available superintendent on this property leaving us nobody we can contact locally in an emergency.They can be reached via
I do have to give CLV group credit for their maintenance work in the various apartments in the building. They are quick to respond to a maintenance issue and generally the work they do is of acceptable quality. This is a definite improvement over previous landlords who tended to ignore work orders or do substandard work.
I am saddened to report that the CLV is really bad at tenant relations.
When they first took possession of this building, I tried to cooperate with them, providing a considerable amount of both historical and legal information from my (then) 36 years in the building. I even provided a DVD with all the data on it and, so far they've simply ignored it. It is plain they are not interested in either the work already done, the tribunal actions we've been put through or general information about this building, which I would think should be a goldmine of helpful information for a new landlord. That relationship didn't last very long.
They are similarly detached with their other tenants. It is not possible to sit down and have a conversation with them and when you express any concern they will insist upon their own rules and ideas, regardless of what we might say.
They seem blissfully unaware that every decision they make affects all of the 300 people living here. They have a set path they're following and as they renovate and change everything they can, they don't present any hint of caring what we might be going through. It is clear, from many attempts to reason with them, they are simply not listening.In recent weeks, a number of incidents have revealed the dishonesty and manipulation they employ in their day to day business. We are slowly learning that something other than being a landlord is driving this company. Needless to say speculation is running wild as we try to get a handle on what is being done and why. Several of these incidents have been covered in the Incident Reports section.
So far, I've yet to speak with a single tenant who believes them to be a good landlord. To the contrary, most are angry about the way they are treated and more than a little frustrated with the onslaught of new renovations and the constant noise, dust and limited access that goes with them.
To CLV: Despite all that has gone on, I am amenable to any reasoned discussion in which tenant concerns are listened to and given weight in a negotiated solution to the problems.